Shopping opt-out
Our store respects the consumer’s right to withdraw from a distance contract within 14 days of receiving the shipment without giving any reason. The deadline is met if before its expiry we receive a declaration of withdrawal from the contract to the address of the company’s registered office.
After receiving the statement, we will contact you to clarify any inaccuracies. You can also opt out of some purchases – please include this information in your statement.
Exchange of goods
If, after receiving the parcel, it turns out that, for example, the dimensions are incorrect, the easiest way to solve the problem is to complete the declaration of withdrawal from the contract and then re-purchase the goods in the correct size. After receiving the statement, you will immediately be refunded the money for the purchased goods to the bank account number provided by you. If you want to allocate the money already paid for the same product in a different size, please contact us.
Complaints
If, after unpacking the goods, you notice any defects in the goods or the shipment is damaged, you have the right to file a complaint. It is enough to fill in the complaint form as soon as possible and send it to our address. Please provide an accurate and detailed description of the defect in the goods, you can also send photos of the defect, which will help us consider the complaint. We undertake to consider each complaint within 14 working days.
Refund
After considering the return declaration or after considering the complaint and receiving the goods, we will refund your money immediately, i.e. no later than within 14 working days. The money will be deposited into the bank account you provided in your statement. The amount you will receive is the value of the goods + the cheapest delivery cost available in our store. The title of the transfer will include the order number to which the return relates, without specifying the name of the goods and the name of the online store, so that the payment does not stand out from others for outsiders! If you are returning only part of the products in the order, the returned shipping cost is proportional to the returned and left goods.
Address for shipping the goods
If you want to send us the returned or complained goods yourself, please send them properly secured and packed to the following address:
AntOnTop
Anton Danylenko
Chrząstawska 21
51-522 Wrocław
Please be sure to attach your address details, order number, as well as relevant documents (declaration of withdrawal from the contract, complaint notification).
Important information
The return or complaint will not be considered if the goods show signs of use (stained, damaged, etc.), will be sent in a non-original or damaged packaging.
The consumer is responsible for the diminished value of the item as a result of its use
from it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things (Article 34 of the Act on consumer rights).
The right to withdraw from a contract concluded outside the business premises or at a distance is not granted to the consumer in relation to contracts where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened. after delivery (Article 38 (5) of the Consumer Rights Act).
The full guarantee of ant delivery is valid only within the European Union.
In case of ordering outside the European Union, our store only guarantees the arrival of a living queen or colony or part thereof. The client takes full responsibility for this parcel, namely: possible additional payment for customs clearance of the parcel, payment of tax, and the client is also responsible for the parcel itself in the event that customs delays the parcel and sends a request to obtain documents for this parcel.
Need help?
Contact us at {email} for questions related to refunds and returns.
