By purchasing any product through our online store, each consumer automatically receives a 100% warranty that the received product will be new and of high quality.
When shipping your product, we promise that you will receive your ordered item as quickly as possible! In cases where during transportation the product is damaged or if the ant colony dies, you have the right to use the warranty.
To ensure the warranty validity, we require video recording of the package unboxing.
If you encounter any issues, first contact us via message or phone and describe the nature of your question or concern.
The warranty will not be honored without a video showing the order unboxing.
Photos or videos taken after opening are not accepted.
Photos or videos taken after opening are not accepted.
If you have the video – send it to us – no questions asked and immediate resolution of the situation.
The customer has the right to choose the type of warranty:
- if we have a similar product / colony available, we can send it again at no cost to the customer.
- 100% refund for the colony. The warranty does not cover lost worker ants unless a significant portion of them has died.
In such cases, each situation is reviewed individually. - Choose another colony on similar amount (or +10% expensive from bought product)
The warranty does not cover shipping costs.
In case of damaged items (non-living), a refund or product replacement will be processed after the customer returns
the damaged item. (Back delivery pay by customer.) (New/change product to customer, shipping costs are covered by the AntShop).