1. General Provisions

1.1 These Terms and Conditions govern the use of the online store available at www.antontop.com and define the rules for concluding and performing sales contracts.

1.2 The seller and service provider is:

AntOnTop – Anton Danylenko
Chrząstawska 21
51-522 Wrocław, Poland
Email: [email protected]
Phone: +48 796 220 541
NIP: 8952221712
REGON: 387056064

1.3 These Terms apply to consumers and business customers, unless otherwise stated.

2. Electronic Services

2.1 The store provides electronic services free of charge, including:

customer account
order form
newsletter (optional)

2.2 A customer account is created upon registration and may be deleted at any time by contacting the Seller.

3. Orders and Contract Conclusion

3.1 Orders may be placed:

with registration
without registration (“guest checkout”)

3.2 A sales contract is concluded when the Seller confirms the order by email.

3.3 Prices are shown in PLN, include VAT, and exclude shipping costs.

4. Payments and Delivery

4.1 Available payment methods:

Stripe
PayPal (balance, debit or credit card)

4.2 Orders are usually processed within 3 business days.

4.3 Delivery is available within Poland and the European Union.

5. Live Animals (IMPORTANT)

5.1 Pursuant to Article 38 of the Polish Consumer Rights Act and EU law, the right of withdrawal does not apply to live animals (ants).

5.2 Live ants cannot be returned or exchanged, except if:

they arrive dead
the customer provides video evidence of opening the package

6. Right of Withdrawal (Other Products)

6.1 Consumers may withdraw from the contract within 14 days of receiving the goods.

6.2 Returned goods must be unused, complete, and in original packaging.

7. Complaints

7.1 Complaints should be submitted by email to:
[email protected]

7.2 Complaints are processed within 14 days.

8. Personal Data

8.1 Personal data is processed in accordance with GDPR (EU 2016/679).

8.2 Details are described in the Privacy Policy available on the website.

9. Final Provisions

9.1 Polish law applies.

9.2 Any disputes shall be resolved by courts competent for the Seller’s registered office.