By purchasing any product through our online store, each consumer automatically receives a 100% warranty that the received product will be new and of high quality.
When shipping your product, we promise that you will receive your ordered item as quickly as possible! In cases where during transportation the product is damaged or if the ant colony dies, you have the right to use the warranty.
To ensure the warranty validity, we require video recording of the package unboxing.
If you encounter any issues, first contact us via message or phone and describe the nature of your question or concern.
Photos or videos taken after opening are not accepted.
If you have the video – send it to us – no questions asked and immediate resolution of the situation.
The customer has the right to choose the type of warranty:
- if we have a similar product / colony available, we can send it again at no cost to the customer.
- 100% refund for the colony. The warranty does not cover lost worker ants unless a significant portion of them has died.
In such cases, each situation is reviewed individually. - Choose another colony on similar amount (or +10% expensive from bought product)
The warranty does not cover shipping costs.
In case of damaged items (non-living), a refund or product replacement will be processed after the customer returns
the damaged item. (Back delivery pay by customer.) (New/change product to customer, shipping costs are covered by the AntShop).
Frequently asked questions
What does the ANTonTOP warranty cover?
Formicarium structural defects (cracked acrylic, broken seals, faulty heat mat circuitry), arena leaks, and any manufacturing fault that is not consistent with normal wear. Live colonies are covered separately by the live arrival guarantee.
How long is the warranty?
24 months from the date of delivery on all hardware (formicaria, arenas, tube holders, heat mats, hygrometers). Software-driven devices (digital hygrometers, controllers) carry a 12-month manufacturer warranty.
Is the live arrival guarantee part of the warranty?
The live arrival guarantee is a separate, immediate-replacement promise on the colony. The warranty covers hardware. Both apply to every order — they do not exclude each other.
Does the warranty cover broken formicarium parts?
Yes — if a part fails because of a defect (not damage from misuse). Send a photo of the issue and your order number; we replace the part or the whole unit at our cost.
What is not covered by the warranty?
Wear from normal use (scratches on acrylic, gypsum chips from daily cleaning), damage from improper humidity management, ant chewing damage on soft materials, and damage from misuse (drops, fire, chemicals).
How do I file a warranty claim?
Email us or message via the contact form with your order number, photos of the issue, and a short description. Reply within 24 hours, replacement or refund process starts immediately on approval.
Do I need the original receipt to claim warranty?
Your order number is enough — we keep delivery records for 5 years. If you bought through Allegro or another marketplace, reference the marketplace order ID instead.
Will you replace or refund under warranty?
Default is direct replacement of the defective part or unit. Refunds are available where replacement is not feasible (discontinued model, customised build).
Does the warranty cover wear from normal ant-keeping use?
No — gradual wear (sand abrasion, light scratching, normal humidity staining) is expected and not a manufacturing defect. The warranty covers issues that go beyond what normal use would produce.
Is the warranty valid if I bought through a third party?
Yes — for direct purchases (antontop.com, Allegro, official partner channels). Always reference the third-party order ID in your warranty claim.